Customer Success · Remote-friendly
Customer Success Manager at Nordic Nexuz
Own the post‑sales journey for modern B2B teams. Partner with our customers to drive adoption, unlock ROI, and turn TNordic Nexuz into a must‑have part of their operating system.
Full-time · Remote within US/EU time zones · Competitive salary & equity
Build long-term, customer‑obsessed partnerships.
Join a senior, remote‑first team partnering with modern B2B companies to turn Customer Success into a true growth engine.
Role overview
Be the strategic partner behind our happiest customers
Nordic Nexuz is a B2B SaaS platform that helps revenue and success teams orchestrate every touchpoint across the customer lifecycle. As a Customer Success Manager, you’ll own a portfolio of high‑growth accounts and be accountable for their outcomes—from first value through renewal and expansion.
- Drive measurable impact by tying onboarding and adoption to customer business goals.
- Work directly with revenue leadership at modern B2B companies—no support ticket queues.
- Shape our playbooks, product roadmap, and how the Customer Success function scales.
Responsibilities
What you’ll own day to day
You’ll be the primary point of contact for your customers—guiding strategy, product adoption, and long‑term partnership.
Customer leadership
Own onboarding from kickoff through time‑to‑first‑value, making sure every customer launches successfully.
Run regular strategic check‑ins and QBRs with champions and executive sponsors.
Translate customer goals into clear success plans, mapped to Nordic Nexuz features and workflows.
Monitor account health, usage, and sentiment—proactively addressing risk before it becomes churn.
Cross-functional impact
- Partner with Sales on smooth handoffs and expansion opportunities within your book of business.
- Advocate for customers internally, surfacing product feedback and influencing the roadmap.
- Create and refine playbooks, templates, and best practices for scalable, high‑touch success.
- Collaborate with Support, Product, and Marketing to deliver a cohesive, customer‑centric experience.
Qualifications
What you bring to the team
We’re looking for a thoughtful, curious CSM who is both customer‑obsessed and highly commercial.
Required
- 3+ years in Customer Success, Account Management, or a similar client‑facing role at a B2B SaaS company.
- Proven track record managing a recurring revenue book of business with renewals and expansion targets.
- Strong discovery and consultative skills—you can quickly understand how a business operates.
- Comfortable running strategic customer meetings, from onboarding sessions to executive QBRs.
- Excellent written and verbal communication in English.
Preferred
- Experience working with Customer Success or Revenue platforms (Gainsight, Vitally, Catalyst, etc.).
- Background supporting revenue, sales, or success teams as your primary personas.
- Comfort with data and tooling—you enjoy digging into dashboards, workflows, and automations.
- Experience in a high‑growth startup environment where you’ve built processes from the ground up.
- Ability to work across time zones; prior experience with distributed teams is a plus.
What success looks like
Your first 90 days at Nordic Nexuz
Clear expectations from day one, with support from a small, senior team.
Days 0–30
Ramp up on our product, playbooks, and customer base. Shadow calls, co‑host onboarding sessions, and take ownership of a small set of low‑complexity accounts.
Days 31–60
Fully own a core segment of accounts, including onboarding, success planning, and health reviews. Start leading QBRs and identifying expansion opportunities with Sales.
Days 61–90
Own a full book of business with clear targets across renewal, expansion, and advocacy. Lead an improvement project (e.g., a new playbook or lifecycle program) that ships to the entire team.
Benefits & perks
Designed to support you doing your best work
We operate like the product teams we serve—high context, low ego, and a bias toward action.
Compensation
Competitive salary with meaningful equity, plus bonus tied to customer and company outcomes—not just activity metrics.
Health & wellness
Comprehensive health coverage, generous PTO, local holidays, and flexible hours to match your energy and life outside work.
Remote‑first
Remote‑first culture with a budget for workspace, tools, and quarterly in‑person team meetups.
Learning & growth
Annual learning budget, access to coaching, and dedicated time for deep work and craft development.
Ownership & impact
Direct line of sight from your work to product decisions, GTM strategy, and overall company direction.
Team culture
Low‑ego teammates, transparent decision‑making, and a culture that optimizes for long‑term trust with customers and each other.
About Nordic Nexuz
Building the operating system for customer‑obsessed teams
Nordic Nexuz helps high‑growth B2B companies design, automate, and measure every interaction across the customer journey. From onboarding and adoption to renewal and advocacy, we give Revenue and Success teams a single place to collaborate on customer outcomes.
We’re a product‑led, remote‑first team backed by top‑tier investors. We ship quickly, talk to customers every week, and default to transparency internally. As an early CSM, you’ll have a front‑row seat to how the company grows—and a real voice in how we get there.
- Mission: Help every company operationalize being truly customer‑centric.
- Values: Clarity, ownership, curiosity, and long‑term partnerships.
- Customers: Modern B2B SaaS and services teams across North America and Europe.
We work as a distributed, senior team with deep empathy for Customer Success leaders. Expect high trust, high accountability, and space to own meaningful problems.
Customer Success Manager Application Form
Ready to apply?
Appl y to be our next Customer Success Manager
Share your LinkedIn, resume, and a few lines on a customer story you’re proud of. We review every application and typically respond within a week.
Or email us directly at [email protected] with the subject line “Customer Success Manager”.